/* RBT · Atendimento com IA — base visual
   Guia: docs/interface/README.md. Use os tokens abaixo; não crie cores soltas nos templates. */

:root{
  /* Superfícies e texto */
  --ink:#18212f;--ink-2:#3a4658;--muted:#4a5568;--subtle:#5b6678;
  --surface:#f4f6fa;--surface-2:#edf0f5;--card:#fff;
  --border:#e1e6ee;--border-strong:#c9d1de;--divider:#eef1f5;
  /* Marca */
  --navy:#13294b;--navy-2:#2a4473;--navy-line:#2e4a78;--navy-text:#dce4f2;--navy-muted:#9daecb;
  --blue:#1d5fd1;--blue-dark:#13408f;--blue-soft:#eaf0fb;--focus:#72a5f4;
  /* Estados do atendimento (mesmas cores em badges, bolhas e faixas) */
  --ai:#4c3db0;--ai-bg:#eeebfb;--ai-line:#dcd5f6;
  --human:#166a42;--human-bg:#e3f4ea;--human-line:#c9e8d5;
  --waiting:#a61b1b;--waiting-bg:#fbe6e4;--waiting-line:#f3cfca;
  --pending:#8f4505;--pending-bg:#fdf0dc;--pending-line:#f0c98c;
  --info:#1d4f91;--info-bg:#e4eefb;--alert:#c42b33;
  --neutral:#3a4658;--neutral-bg:#eef1f5;
  /* Forma */
  --radius:14px;--radius-sm:10px;--radius-xs:6px;
  /* Profundidade: seções principais acima do fundo; cartões internos em nível menor. */
  --shadow-card:inset 0 1px 0 rgba(255,255,255,.95),0 2px 4px rgba(19,41,75,.09),0 12px 28px rgba(19,41,75,.13);
  --shadow-card-inner:inset 0 1px 0 rgba(255,255,255,.9),0 1px 3px rgba(19,41,75,.08),0 5px 12px rgba(19,41,75,.09);
  --shadow-pop:0 12px 32px rgba(19,41,75,.16);
  --shadow-dialog:0 32px 88px rgba(9,24,48,.32),0 10px 28px rgba(9,24,48,.2),0 0 0 1px rgba(255,255,255,.65);
  --topbar:64px;--sidebar:248px;--sidebar-full:248px;--sidebar-rail:72px;
  /* Tokens derivados (claro). O tema escuro redefine os mesmos nomes abaixo. */
  --heading:#13294b;--primary:#1d5fd1;--surface-3:#f7f9fc;--avatar-bg:#dce3ee;--navy-hover:#1e3860;
  --ai-soft:#f3f1fd;--human-soft:#eef8f2;--waiting-soft:#fdf0ee;--pending-soft:#fff6e8;--info-soft:#eff5ff;--info-line:#d8e7ff;
  --backdrop:rgba(16,36,68,.53);
  /* Gráficos: paleta validada (IA × humano) e cor única para magnitude. */
  --chart-ai:#5b4bc4;--chart-human:#2e9d68;--chart-single:#1d5fd1;--chart-grid:#e6eaf0;--chart-axis:#5b6678;
  --font:"IBM Plex Sans","Segoe UI",system-ui,-apple-system,Roboto,Arial,sans-serif;
  --mono:"IBM Plex Mono",ui-monospace,"Cascadia Mono",Consolas,monospace;
}
/* Tema escuro: escolhido no menu do usuário (cookie rb_theme) ou pelo sistema quando "auto". */
:root[data-theme=dark]{
  --ink:#e6eaf1;--ink-2:#c6cedb;--muted:#a7b1c1;--subtle:#97a2b4;
  --surface:#0f141c;--surface-2:#182030;--card:#1a2130;--surface-3:#202939;
  --border:#2b3548;--border-strong:#3c475d;--divider:#252e3f;
  --navy:#0c1422;--navy-2:#23375c;--navy-line:#2a3a57;--navy-text:#d3dcea;--navy-muted:#93a3bf;--navy-hover:#1a2944;
  --heading:#f0f3f8;--primary:#2d6ae0;--blue:#86acf6;--blue-dark:#aac5fa;--blue-soft:#1d2b45;--focus:#86acf6;
  --ai:#c0b7f7;--ai-bg:#2b2652;--ai-line:#3f3874;--ai-soft:#221f3f;
  --human:#86d8ad;--human-bg:#173628;--human-line:#245340;--human-soft:#13281e;
  --waiting:#f3a59d;--waiting-bg:#3f1d1d;--waiting-line:#5e2d2b;--waiting-soft:#2f1717;
  --pending:#f2c27a;--pending-bg:#3a2b13;--pending-line:#5b4421;--pending-soft:#2c2212;
  --info:#9ec0f5;--info-bg:#1c2d4a;--info-soft:#182640;--info-line:#2b416a;--alert:#c9362f;
  --neutral:#c6cedb;--neutral-bg:#263042;--avatar-bg:#2c3a52;
  --shadow-card:0 1px 0 rgba(255,255,255,.04) inset,0 2px 4px rgba(0,0,0,.35),0 12px 28px rgba(0,0,0,.35);
  --shadow-card-inner:0 1px 0 rgba(255,255,255,.03) inset,0 1px 3px rgba(0,0,0,.3);
  --shadow-pop:0 12px 32px rgba(0,0,0,.5);
  --shadow-dialog:0 32px 88px rgba(0,0,0,.6),0 0 0 1px rgba(255,255,255,.06);
  --backdrop:rgba(0,0,0,.6);
  --chart-ai:#8070e0;--chart-human:#2f9a68;--chart-single:#5b8def;--chart-grid:#2a3446;--chart-axis:#97a2b4;
  color-scheme:dark;
}
@media (prefers-color-scheme:dark){
:root[data-theme=auto]{
  --ink:#e6eaf1;--ink-2:#c6cedb;--muted:#a7b1c1;--subtle:#97a2b4;
  --surface:#0f141c;--surface-2:#182030;--card:#1a2130;--surface-3:#202939;
  --border:#2b3548;--border-strong:#3c475d;--divider:#252e3f;
  --navy:#0c1422;--navy-2:#23375c;--navy-line:#2a3a57;--navy-text:#d3dcea;--navy-muted:#93a3bf;--navy-hover:#1a2944;
  --heading:#f0f3f8;--primary:#2d6ae0;--blue:#86acf6;--blue-dark:#aac5fa;--blue-soft:#1d2b45;--focus:#86acf6;
  --ai:#c0b7f7;--ai-bg:#2b2652;--ai-line:#3f3874;--ai-soft:#221f3f;
  --human:#86d8ad;--human-bg:#173628;--human-line:#245340;--human-soft:#13281e;
  --waiting:#f3a59d;--waiting-bg:#3f1d1d;--waiting-line:#5e2d2b;--waiting-soft:#2f1717;
  --pending:#f2c27a;--pending-bg:#3a2b13;--pending-line:#5b4421;--pending-soft:#2c2212;
  --info:#9ec0f5;--info-bg:#1c2d4a;--info-soft:#182640;--info-line:#2b416a;--alert:#c9362f;
  --neutral:#c6cedb;--neutral-bg:#263042;--avatar-bg:#2c3a52;
  --shadow-card:0 1px 0 rgba(255,255,255,.04) inset,0 2px 4px rgba(0,0,0,.35),0 12px 28px rgba(0,0,0,.35);
  --shadow-card-inner:0 1px 0 rgba(255,255,255,.03) inset,0 1px 3px rgba(0,0,0,.3);
  --shadow-pop:0 12px 32px rgba(0,0,0,.5);
  --shadow-dialog:0 32px 88px rgba(0,0,0,.6),0 0 0 1px rgba(255,255,255,.06);
  --backdrop:rgba(0,0,0,.6);
  --chart-ai:#8070e0;--chart-human:#2f9a68;--chart-single:#5b8def;--chart-grid:#2a3446;--chart-axis:#97a2b4;
  color-scheme:dark;
}
}


/* ---------- Base ---------- */
body.has-review-dialog{overflow:hidden}
a.document-review-link{display:flex;flex-wrap:wrap;align-items:flex-start;flex-direction:column;gap:4px;text-align:left}
.review-dialog{width:min(1180px,calc(100vw - var(--sidebar) - 48px));max-width:none;inset:0 0 0 var(--sidebar);height:min(92dvh,1100px);max-height:none;padding:0;border:1px solid var(--border-strong);border-radius:var(--radius);background:var(--surface);color:var(--ink);box-shadow:var(--shadow-dialog);overflow:hidden}
.review-dialog[open]{display:flex;flex-direction:column}
.review-dialog::backdrop{background:rgba(19,41,75,.44);backdrop-filter:blur(2px)}
.review-toolbar{display:flex;align-items:center;gap:12px;padding:14px 20px;background:var(--card);border-bottom:1px solid var(--border);box-shadow:0 2px 8px rgba(19,41,75,.06);flex:0 0 auto}
.review-toolbar strong{flex:1;min-width:0;overflow-wrap:anywhere}
.review-content{overflow:auto;padding:24px;flex:1;min-height:0;overscroll-behavior:contain}
.review-content .page-heading .back-link{display:none}
.review-content .page-heading h1{font-size:24px}
.review-content .grid-auto{grid-template-columns:repeat(auto-fit,minmax(min(100%,300px),1fr))}
.review-feedback:not(:empty),.review-discard{padding:12px 20px;background:var(--pending-bg);border-bottom:1px solid var(--pending-line);flex:0 0 auto}
.review-feedback .button{margin-left:8px}
.review-feedback[data-state=success]{background:var(--human-bg);color:var(--human);border-color:var(--human-line)}
.review-feedback[data-state=error]{background:var(--waiting-bg);color:var(--waiting);border-color:var(--waiting-line)}
.review-discard p{margin-bottom:8px}
.review-page-feedback{position:fixed;bottom:20px;right:20px;max-width:min(500px,calc(100vw - 40px));padding:16px;background:var(--card);border:1px solid var(--border);box-shadow:var(--shadow-pop);border-radius:var(--radius-sm);z-index:50}
@media(max-width:600px){.review-dialog{width:100%;inset:0;height:100dvh;border-radius:0;border:0}.review-toolbar{padding:10px;gap:8px;flex-wrap:wrap}.review-toolbar strong{font-size:13px}.review-content{padding:16px}.review-content .two-columns{grid-template-columns:1fr}.review-toolbar .button{min-height:40px}}
.amount-cell{text-align:right}
.case-chart-row{margin-block:16px}
.case-chart-row>div{display:flex;justify-content:space-between;gap:16px}
.case-chart-row meter{display:block;width:100%;height:16px;accent-color:var(--blue)}
.case-chart-row meter::-webkit-meter-bar{background:var(--surface-2);border:0;border-radius:var(--radius-xs)}
.case-chart-row meter::-webkit-meter-optimum-value{background:var(--blue)}
.case-chart-row meter::-moz-meter-bar{background:var(--blue)}
[hidden]{display:none!important}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:var(--font);font-size:14px;line-height:1.55;color:var(--ink);background:var(--surface)}
a{color:var(--blue);text-decoration:none}a:hover{color:var(--blue-dark);text-decoration:underline}
button,input,select,textarea{font:inherit}
:focus-visible{outline:3px solid var(--focus);outline-offset:2px}
h1,h2,h3,p{margin-top:0}
h1{font-size:28px;line-height:1.25;letter-spacing:-.4px;margin-bottom:8px;color:var(--heading)}
h2{font-size:17px;line-height:1.4;margin-bottom:12px}
h3{font-size:15px;margin-bottom:8px}
p{margin-bottom:14px}
code{font-family:var(--mono);font-size:12px;overflow-wrap:anywhere}
.muted,.help{color:var(--muted)}
.small,.help{font-size:13px}
.help{margin:8px 0 14px}
.eyebrow{display:block;font-size:11px;letter-spacing:.1em;text-transform:uppercase;font-weight:600;color:var(--subtle);margin-bottom:6px}
.nowrap{white-space:nowrap}
.visually-hidden{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.skip-link{position:fixed;top:-100px;left:20px;padding:12px;background:var(--card);z-index:100;border-radius:var(--radius-sm)}
.skip-link:focus{top:10px}
.icon{width:18px;height:18px;flex:0 0 auto;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.icon-sm{width:16px;height:16px}

/* Seleção progressiva de integrações: lista sem JS, diálogo com JS. */
.integration-picker{position:relative}
.integration-picker>summary{list-style:none;cursor:pointer}
.integration-picker>summary::-webkit-details-marker{display:none}
.integration-picker-plus{font-size:26px;line-height:1;font-weight:400}
.integration-picker>.integration-picker-content{position:absolute;right:0;top:48px;width:min(360px,calc(100vw - 32px));padding:20px;background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-pop);z-index:25}
.integration-dialog{width:min(560px,calc(100vw - 32px));max-height:calc(100dvh - 32px);padding:24px;border:1px solid var(--border);border-radius:var(--radius);background:var(--card);color:var(--ink);box-shadow:var(--shadow-pop);overflow-y:auto}
.integration-dialog::backdrop{background:rgba(19,41,75,.48)}
body.has-integration-dialog{overflow:hidden}
.integration-dialog .section-heading{align-items:center}
.integration-options{display:grid;gap:10px}
.integration-option{display:flex;align-items:center;gap:12px;min-height:76px;padding:14px;border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--ink)}
.integration-option:hover{color:var(--ink);background:var(--blue-soft);border-color:var(--border-strong);text-decoration:none}
.integration-option>span:nth-child(2){flex:1;min-width:0}
.integration-option strong,.integration-option .small{display:block}
.integration-option>.icon{color:var(--muted)}
.integration-picker-status{margin-bottom:0}

/* ---------- Casca: menu lateral ----------
   Três estados: completo (248px), trilho (72px, html.nav-rail, cookie rb_nav) e gaveta (<900px). */
.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar);background:var(--navy);color:var(--navy-text);display:flex;flex-direction:column;padding:16px 12px 12px;z-index:30;transition:width .18s ease}
.sidebar-head{display:flex;align-items:center;gap:8px;padding:0 4px 14px;min-height:56px}
.brand{display:flex;align-items:center;gap:12px;color:#fff;font-size:18px;font-weight:700;flex:1;min-width:0}
.brand:hover{color:#fff;text-decoration:none}
.brand-text{white-space:nowrap;overflow:hidden}
.brand-mark{display:grid;place-items:center;background:var(--primary);color:#fff;border-radius:var(--radius-sm);height:40px;width:40px;font-size:18px;flex:0 0 auto}
.brand-sub{display:block;color:var(--navy-muted);font-size:12px;font-weight:400}
.sidebar .icon-button{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;min-height:36px;border:0;border-radius:var(--radius-sm);background:transparent;color:var(--navy-muted);cursor:pointer;flex:0 0 auto}
.sidebar .icon-button:hover{background:var(--navy-hover);color:#fff}
.nav-close{display:none!important}
.sidebar nav{display:flex;flex-direction:column;gap:2px;overflow-y:auto;overflow-x:hidden;flex:1;min-height:0;margin:0 -4px;padding:0 4px;scrollbar-width:thin;scrollbar-color:var(--navy-line) transparent}
.nav-caption{font-size:11px;color:var(--navy-muted);letter-spacing:.1em;text-transform:uppercase;padding:14px 12px 6px;white-space:nowrap}
.nav-caption:first-child{padding-top:2px}
.sidebar nav a{display:flex;align-items:center;gap:12px;color:var(--navy-text);padding:9px 12px;border-radius:var(--radius-sm);font-size:14px;min-height:40px;position:relative;white-space:nowrap}
.sidebar nav a:hover{background:var(--navy-hover);color:#fff;text-decoration:none}
.sidebar nav a[aria-current=page]{background:var(--navy-2);color:#fff;font-weight:500}
.sidebar nav a[aria-current=page]::before{content:"";position:absolute;left:-4px;top:10px;bottom:10px;width:3px;border-radius:2px;background:#86acf6}
.nav-label{overflow:hidden;text-overflow:ellipsis}
.nav-count{margin-left:auto;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--alert);color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}
.sidebar-note{margin-top:12px;border:1px solid var(--navy-line);border-radius:12px;padding:10px 12px;font-size:12px;line-height:1.5;color:var(--navy-text)}
.sidebar-note strong{display:flex;align-items:center;gap:8px;color:#fff;font-weight:600}
.sidebar-note p{margin:4px 0 0;color:var(--navy-muted);font-size:12px}
.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#3fcb80;flex:0 0 auto}
.status-dot.is-paused{background:#f2b661}

/* Menu do usuário: avatar com painel que abre para cima. Funciona sem JS (details). */
.user-menu{position:relative;margin-top:10px}
.user-menu>summary{display:flex;align-items:center;gap:10px;padding:8px;border-radius:var(--radius-sm);cursor:pointer;list-style:none;color:#fff;min-height:52px}
.user-menu>summary::-webkit-details-marker{display:none}
.user-menu>summary:hover,.user-menu[open]>summary{background:var(--navy-hover)}
.user-menu>summary>.icon{color:var(--navy-muted);transition:transform .15s}
.user-menu[open]>summary>.icon{transform:rotate(180deg)}
.user-id{display:flex;flex-direction:column;min-width:0;flex:1;line-height:1.3}
.user-id strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-id small{font-size:12px;color:var(--navy-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.avatar-sm{width:36px;height:36px;flex-basis:36px;font-size:13px}
.user-menu .avatar{background:var(--primary);color:#fff}
.user-menu-panel{position:absolute;left:0;right:0;bottom:calc(100% + 8px);min-width:248px;background:var(--card);color:var(--ink);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-pop);padding:8px;z-index:40}
.user-menu-head{display:flex;gap:12px;align-items:center;padding:8px 8px 12px;border-bottom:1px solid var(--divider);margin-bottom:8px}
.user-menu-head>span:last-child{display:flex;flex-direction:column;gap:2px;min-width:0}
.user-menu-head strong{font-size:14px}
.user-menu-head small{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis}
.user-menu-head .badge{align-self:flex-start;margin-top:4px}
.theme-switch{display:grid;grid-template-columns:repeat(3,1fr);gap:4px;padding:4px;margin:0 0 8px;background:var(--surface-2);border-radius:var(--radius-sm)}
.theme-switch legend{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--subtle);font-weight:600;padding:4px 4px 6px;float:left;width:100%;grid-column:1/-1}
.theme-switch label{display:flex;flex-direction:column;align-items:center;gap:4px;margin:0;padding:8px 4px;border-radius:8px;font-size:12px;font-weight:500;color:var(--muted);cursor:pointer}
.theme-switch input{position:absolute;opacity:0;width:1px;height:1px}
.theme-switch label:has(input:checked){background:var(--card);color:var(--heading);box-shadow:0 1px 2px rgba(19,41,75,.14)}
.theme-switch label:has(input:focus-visible){outline:3px solid var(--focus);outline-offset:1px}
.user-menu-item{display:flex;align-items:center;gap:10px;width:100%;min-height:40px;padding:8px 10px;border:0;border-radius:8px;background:transparent;color:var(--ink);font-size:13px;font-weight:500;cursor:pointer;text-align:left}
.user-menu-item:hover{background:var(--surface-2)}
.user-menu form{margin:0}
.nav-scrim{display:none}
.nav-open{display:none!important}

/* Trilho recolhido: só ícones, com rótulo em dica (title definido pelo shell.js). */
html.nav-rail{--sidebar:var(--sidebar-rail)}
html.nav-rail .sidebar{padding-inline:12px}
html.nav-rail .sidebar-head{flex-direction:column;gap:6px;padding-inline:0}
html.nav-rail .brand-text,html.nav-rail .nav-label,html.nav-rail .sidebar-note p,html.nav-rail .user-id,html.nav-rail .user-menu>summary>.icon{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
html.nav-rail .brand{justify-content:center}
html.nav-rail .nav-caption{font-size:0;padding:10px 0 4px;margin:4px 8px 0;border-top:1px solid var(--navy-line)}
html.nav-rail .nav-caption:first-child{border-top:0;padding-top:0}
html.nav-rail .sidebar nav a{justify-content:center;padding:9px 0}
html.nav-rail .nav-count{position:absolute;top:2px;right:2px;min-width:16px;height:16px;font-size:10px;padding:0 4px}
html.nav-rail .sidebar-note{padding:10px 0;display:flex;justify-content:center;border:0}
html.nav-rail .sidebar-note strong{font-size:0;gap:0}
html.nav-rail .user-menu>summary{justify-content:center;padding:8px 0}
html.nav-rail .user-menu-panel{left:calc(100% + 12px);right:auto;bottom:0;width:260px}
html.nav-rail .nav-rail-toggle .icon{transform:scaleX(-1)}

/* ---------- Casca: área de trabalho ---------- */
.workspace{margin-left:var(--sidebar);min-height:100vh;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:20;height:var(--topbar);background:var(--card);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0 32px;font-size:13px}
.topbar-trail{display:flex;align-items:center;gap:6px;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.op-pill{display:inline-flex;align-items:center;gap:8px;height:32px;padding:0 12px;border-radius:16px;border:1px solid var(--border-strong);background:var(--card);color:var(--ink);font-size:12px;font-weight:500;white-space:nowrap}
.op-pill:hover{text-decoration:none;color:var(--ink);border-color:var(--ink-2)}
.op-pill.is-paused{background:var(--pending-bg);border-color:var(--pending-line);color:var(--pending)}
main{flex:1;width:100%;padding:28px 32px 40px;max-width:1440px;margin:0 auto}
main.main-flush{padding:0;max-width:none}
.site-footer{display:flex;justify-content:space-between;gap:12px;padding:0 32px 20px;font-size:12px;color:var(--subtle)}

/* ---------- Cabeçalho de página ---------- */
.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:24px}
.page-heading p{margin-bottom:0;max-width:760px}
.page-heading .eyebrow{margin-bottom:6px}
.back-link{display:inline-flex;align-items:center;gap:6px;height:32px;padding:0 12px 0 8px;margin-bottom:12px;border:1px solid var(--border);border-radius:16px;background:var(--card);color:var(--ink-2);font-size:13px;font-weight:500;box-shadow:0 1px 2px rgba(19,41,75,.06)}
.back-link:hover{color:var(--ink);background:var(--surface-2);border-color:var(--border-strong);text-decoration:none}
.back-link .icon{color:var(--subtle)}
.subnav{display:flex;gap:4px;flex-wrap:wrap;margin:-8px 0 24px;padding:4px;background:var(--surface-2);border-radius:var(--radius-sm);width:fit-content;max-width:100%}
.subnav a{padding:7px 12px;border-radius:8px;color:var(--muted);font-size:13px;font-weight:500;white-space:nowrap}
.subnav-inline{margin:0 0 16px}
.subnav a:hover{background:var(--card);color:var(--ink);text-decoration:none}
.subnav a[aria-current=page],.subnav a[aria-current=true]{background:var(--card);color:var(--heading);font-weight:600;box-shadow:0 1px 2px rgba(19,41,75,.12)}

/* ---------- Badges e estados ---------- */
.badge{display:inline-flex;align-items:center;gap:6px;border-radius:var(--radius-xs);padding:3px 9px;font-size:11px;line-height:1.4;font-weight:600;white-space:normal;vertical-align:middle}
.neutral{background:var(--neutral-bg);color:var(--neutral)}
.success{background:var(--human-bg);color:var(--human)}
.warning{background:var(--pending-bg);color:var(--pending)}
.danger{background:var(--waiting-bg);color:var(--waiting)}
.info{background:var(--info-bg);color:var(--info)}
.badge.ai,.state-ai{background:var(--ai-bg);color:var(--ai)}
.state-human{background:var(--human-bg);color:var(--human)}
.state-waiting{background:var(--waiting-bg);color:var(--waiting)}
.state-paused{background:var(--pending-bg);color:var(--pending)}
.state-observation{background:var(--neutral-bg);color:var(--neutral)}
.state-closed{background:var(--neutral-bg);color:var(--subtle)}

/* ---------- Botões ---------- */
.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:8px 16px;border-radius:var(--radius-sm);border:1px solid transparent;font-size:13px;font-weight:600;cursor:pointer;text-align:center;line-height:1.35;color:var(--ink);background:transparent}
.button:hover{text-decoration:none;filter:brightness(.97)}
.primary{color:#fff;background:var(--primary);border-color:var(--primary)}
.primary:hover{color:#fff}
.secondary{color:var(--ink);background:var(--card);border-color:var(--border-strong)}
.secondary:hover{color:var(--ink);border-color:var(--ink-2)}
.quiet{color:var(--muted);background:transparent}
.quiet:hover{color:var(--ink);background:var(--surface-2)}
.button.ai-action{color:var(--ai);background:var(--card);border-color:var(--ai)}
.button.danger-action{color:var(--waiting);background:var(--card);border-color:var(--waiting)}
.button:disabled{opacity:.5;cursor:not-allowed;filter:none}
.button-sm{min-height:32px;padding:4px 12px;font-size:12px;border-radius:8px}
.icon-button{min-height:40px;width:40px;padding:0}
.full{width:100%}
.actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.actions form{margin:0}
.actions+.actions{margin-top:8px}
#conexoes>section+.panel{margin-top:20px}
.panel>.button+.button,p>.button+.button,td>.button+.button,form>button+button{margin-inline-start:8px}
.panel>form+form{margin-block-start:12px}
.panel>form>input+.button,.panel>form>select+.button,.panel>form>textarea+.button{margin-block-start:12px}
form>.actions{margin-block:12px}

/* ---------- Cartões, métricas, listas ---------- */
.panel{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:20px 22px;margin-bottom:20px;min-width:0;box-shadow:var(--shadow-card)}
.panel>:last-child{margin-bottom:0}
.panel .panel{margin:16px 0 0;border-radius:12px;padding:16px;box-shadow:var(--shadow-card-inner)}
.panel.is-attention{border-color:var(--pending-line)}
.panel[id],[id].panel{scroll-margin-top:calc(var(--topbar) + 16px)}
.section-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.section-heading h2{margin-bottom:0}
.section-heading>a{font-size:13px}
.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:20px}
.metric{display:flex;flex-direction:column;gap:4px;background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:16px 20px;color:var(--ink);min-width:0;box-shadow:var(--shadow-card)}
a.metric:hover{text-decoration:none;color:var(--ink);border-color:var(--border-strong)}
.metric>span{font-size:13px;color:var(--muted)}
.metric strong{font-size:30px;line-height:1.2;font-weight:700;color:var(--heading)}
.metric small{font-size:12px;color:var(--muted)}
.metric.is-attention{border-color:var(--pending-line)}.metric.is-attention strong{color:var(--pending)}
.metric.is-planned strong{color:var(--subtle)}
.metrics-sm .metric strong{font-size:24px}
.two-columns{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:20px;align-items:start}
.grid-auto{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,420px),1fr));gap:20px;align-items:start}
.status-list{list-style:none;padding:0;margin:8px 0 16px}
.status-list li{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px 0;border-top:1px solid var(--divider);font-size:13px}
.row-list{display:flex;flex-direction:column}
.row-item{display:flex;align-items:center;gap:12px;padding:12px 0;border-top:1px solid var(--divider);flex-wrap:wrap}
.row-item:first-child{border-top:0}
.row-item>.grow{flex:1 1 200px;min-width:0;display:flex;flex-direction:column;gap:2px}
.row-item small{color:var(--muted);font-size:12px}
.empty-state{text-align:center;padding:32px 16px}
.empty-state p{max-width:420px;margin:0 auto 18px;color:var(--muted);font-size:13px}
.empty-icon{display:block;color:var(--subtle);font-size:32px;margin-bottom:12px}
.empty-icon .icon{width:40px;height:40px}
.empty-state h2,.empty-state h3{margin-bottom:8px}
.empty-inline{padding:12px 0;margin:0}
.provider-mark{display:grid;place-items:center;background:var(--info-bg);color:var(--info);width:40px;height:40px;border-radius:var(--radius-sm);font-weight:700;font-size:16px;flex-shrink:0}
.provider-mark.is-planned{background:var(--neutral-bg);color:var(--subtle)}
.connection-row{display:flex;gap:12px;align-items:center;padding:12px 0;color:var(--ink);border-top:1px solid var(--divider);flex-wrap:wrap}
.connection-row:first-of-type{border-top:0}
.connection-row>span:nth-child(2){flex:1 1 180px}
.connection-row small{display:block;color:var(--muted);font-size:12px}
.connection-row strong{font-size:14px}
.connection-row:hover{text-decoration:none;color:var(--ink)}
.outbound-row{border-top:1px solid var(--divider);padding:14px 0}
.outbound-row p{margin:8px 0 4px;font-size:13px}
.compact-facts{display:grid;grid-template-columns:130px 1fr;gap:8px 12px;font-size:13px;margin:16px 0}
.compact-facts dt{color:var(--muted)}
.compact-facts dd{margin:0;overflow-wrap:anywhere}
.integration-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,360px),1fr));gap:20px}
.integration-card h2{margin-top:14px}
.decision-reasons{padding-left:20px;font-size:13px;color:var(--muted)}
.decision-reasons li{margin-bottom:6px}
.instruction-list{padding-left:19px;font-size:13px;color:var(--muted)}
.instruction-list li{margin-bottom:12px;padding-left:4px}
details{margin:12px 0}
summary{cursor:pointer;font-size:13px;color:var(--blue);padding:6px 0;font-weight:500}

/* ---------- Abas (app.js) ---------- */
.tabs{display:flex;gap:4px;flex-wrap:wrap;padding:4px;background:var(--surface-2);border-radius:var(--radius-sm);width:fit-content;max-width:100%}
.tabs button{border:0;background:transparent;border-radius:8px;padding:7px 12px;font-size:13px;font-weight:500;color:var(--muted);cursor:pointer;min-height:34px}
.tabs button[aria-selected=true]{background:var(--card);color:var(--heading);font-weight:600;box-shadow:0 1px 2px rgba(19,41,75,.12)}
[data-tabs].is-ready [role=tabpanel][hidden]{display:none}

/* ---------- Tabelas ---------- */
.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}
table{border-collapse:collapse;width:100%;font-size:13px;text-align:left}
th{color:var(--muted);font-size:12px;padding:10px 8px;font-weight:500;border-bottom:1px solid var(--border);white-space:nowrap}
td{padding:12px 8px;border-bottom:1px solid var(--divider);vertical-align:top}
tbody tr:last-child td{border-bottom:0}
.result-cell{min-width:200px;max-width:440px;color:var(--muted)}

/* ---------- Formulários ---------- */
.form-layout{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(260px,1fr);gap:20px;align-items:start}
.field{margin-bottom:18px}
label{display:block;font-weight:600;font-size:13px;margin-bottom:6px}
.required{color:var(--muted)}
input:not([type=checkbox]):not([type=radio]),select,textarea{width:100%;min-height:42px;background:var(--card);border:1px solid var(--border-strong);padding:9px 12px;border-radius:var(--radius-sm);color:var(--ink);font-size:14px}
input[type=file]{padding:8px}
textarea{resize:vertical;line-height:1.5}
input[readonly]{font-size:12px;background:var(--surface-3);font-family:var(--mono)}
.check-field{display:grid;grid-template-columns:18px 1fr;gap:0 10px;align-items:start}
.check-field input{margin:4px 0 0;width:16px;height:16px;accent-color:var(--blue)}
.check-field label{margin-bottom:0}
.check-field .help,.check-field .field-errors{grid-column:2}
.field .help{font-size:12px;margin-bottom:0}
.field-errors,.form-errors{font-size:13px;color:var(--waiting);margin-top:6px}
.errorlist{padding:0;list-style:none;margin:0}
.form-errors{padding:12px 14px;background:var(--waiting-bg);border-radius:var(--radius-sm);margin-bottom:18px}
.form-guidance{position:sticky;top:calc(var(--topbar) + 20px)}
.two-fields{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.compact-filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(165px,1fr));gap:12px 16px;align-items:end;margin-bottom:16px}
.compact-filters>.two-fields{display:contents}
.compact-filters>.field,.compact-filters>.actions{margin:0;min-width:0}
.compact-filters>div{min-width:0}
.compact-filters label{margin-bottom:4px;font-size:12px}
.compact-filters input,.compact-filters select{min-width:0;min-height:40px;padding:8px 10px}
.compact-filters>.button{margin:0!important;justify-self:start}
.compact-filters>.form-errors{grid-column:1/-1}
.compact-filters--short{max-width:480px;grid-template-columns:minmax(150px,1fr) auto}
@media(max-width:600px){.compact-filters{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.compact-filters>.actions{flex-wrap:wrap}.compact-filters--short{grid-template-columns:minmax(0,1fr) auto}}
fieldset{border:0;padding:0;margin:0;min-width:0}
fieldset:disabled{opacity:.85}
.control-form{margin-top:16px}

/* ---------- Notificações ---------- */
.notifications{margin-bottom:20px}
.notification{border:1px solid var(--info-line);background:var(--info-soft);color:var(--info);border-radius:var(--radius-sm);padding:12px 14px;font-size:13px;margin-bottom:12px}
.notification.success{border-color:var(--human-line);background:var(--human-soft);color:var(--human)}
.notification.error{border-color:var(--waiting-line);background:var(--waiting-soft);color:var(--waiting)}
.notification.warning{border-color:var(--pending-line);background:var(--pending-soft);color:var(--pending)}
.notification.info{border-color:var(--info-line);background:var(--info-soft);color:var(--info)}
main.main-flush .notifications{position:fixed;right:20px;bottom:20px;z-index:50;width:min(420px,calc(100% - 40px));margin:0}
main.main-flush .notification{box-shadow:var(--shadow-pop)}

/* ---------- Paginação ---------- */
.pagination{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;font-size:13px;margin-top:20px}
.pagination-summary{color:var(--muted)}
.pagination-list{display:flex;gap:4px;list-style:none;margin:0;padding:0;flex-wrap:wrap}
.page-link{display:inline-flex;align-items:center;justify-content:center;min-width:36px;height:36px;padding:0 10px;border:1px solid var(--border);border-radius:8px;background:var(--card);color:var(--ink-2);font-weight:500;font-variant-numeric:tabular-nums}
a.page-link:hover{background:var(--surface-2);border-color:var(--border-strong);color:var(--ink);text-decoration:none}
.page-link.is-current{background:var(--primary);border-color:var(--primary);color:#fff;font-weight:700}
.page-link.is-disabled{opacity:.45}
@media(max-width:600px){.page-step-label{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}.pagination{justify-content:center}}

/* ---------- Mensagens (histórico) ---------- */
.message-list{display:flex;flex-direction:column;gap:10px;margin-top:20px}
.message{background:var(--card);border:1px solid var(--border);padding:10px 14px;border-radius:14px;border-top-left-radius:4px;max-width:min(72%,640px);align-self:flex-start}
.message.outbound{align-self:flex-end;background:var(--blue-soft);border-color:var(--info-line);border-radius:14px;border-top-right-radius:4px}
.message.outbound.is-assistant{background:var(--ai-bg);border-color:var(--ai-line)}
.message.internal{align-self:center;background:var(--pending-soft);border-color:var(--pending-line);border-radius:12px;max-width:min(86%,680px)}
.message-meta{display:flex;justify-content:space-between;gap:16px;font-size:12px;color:var(--muted)}
.message-meta strong{color:var(--ink-2)}
.message.outbound .message-meta strong{color:var(--info)}
.message-body{white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0;font-size:14px;line-height:1.5}
.message>small{display:block;text-align:right;font-size:11px;color:var(--subtle)}
.normalization-note{font-size:11px;color:var(--pending);margin:6px 0 0}
.day-chip{align-self:center;font-size:12px;font-weight:500;color:var(--ink-2);background:var(--card);border-radius:8px;padding:3px 12px}
.source-info p{margin-bottom:8px}

/* ---------- Atendimentos: caixa de entrada estilo chat ---------- */
.inbox{display:grid;grid-template-columns:340px minmax(0,1fr) 360px;height:calc(100vh - var(--topbar));min-height:560px;background:var(--surface-2)}
.inbox.no-details{grid-template-columns:340px minmax(0,1fr)}
.inbox-list{display:flex;flex-direction:column;min-height:0;background:var(--card);border-right:1px solid var(--border)}
.inbox-list-head{padding:16px 16px 12px;display:flex;flex-direction:column;gap:10px;border-bottom:1px solid var(--divider)}
.inbox-list-head h1{font-size:19px;margin:0;color:var(--ink)}
.inbox-search{display:flex;align-items:center;gap:8px}
.inbox-search input{min-height:38px!important}
.inbox-filters{display:flex;gap:6px;overflow-x:auto;scrollbar-width:thin;margin:0 -16px;padding:0 16px 2px}
.inbox-filters a{flex:0 0 auto;display:inline-flex;align-items:center;height:32px;padding:0 12px;border-radius:16px;border:1px solid var(--border-strong);color:var(--ink-2);font-size:12px;font-weight:500;white-space:nowrap}
.inbox-filters a:hover{text-decoration:none;border-color:var(--ink-2);color:var(--ink)}
.inbox-filters a[aria-current=page]{background:var(--navy);border-color:var(--navy);color:#fff}
.inbox-items{flex:1;min-height:0;overflow-y:auto;list-style:none;margin:0;padding:0}
.inbox-item{display:flex;gap:12px;padding:12px 16px;border-bottom:1px solid var(--divider);color:var(--ink)}
.inbox-item:hover{background:var(--surface-3);text-decoration:none;color:var(--ink)}
.inbox-item[aria-current=page]{background:var(--blue-soft)}
.inbox-item .grow{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}
.inbox-item .line{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.inbox-item .name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.inbox-item time{font-size:12px;color:var(--subtle);flex:0 0 auto}
.tags{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.chip{display:inline-flex;font-size:11px;font-weight:500;padding:2px 8px;border-radius:var(--radius-xs);background:var(--neutral-bg);color:var(--ink-2);white-space:nowrap;max-width:100%;overflow:hidden;text-overflow:ellipsis}
.avatar{width:40px;height:40px;flex:0 0 40px;border-radius:50%;background:var(--avatar-bg);color:var(--ink-2);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:13px;text-transform:uppercase}
.inbox-more{padding:12px 16px;font-size:13px;display:flex;justify-content:space-between;gap:12px}

.chat{display:flex;flex-direction:column;min-width:0;min-height:0;position:relative}
.chat-head{display:flex;align-items:center;gap:12px;padding:10px 16px;background:var(--card);border-bottom:1px solid var(--border);min-height:64px}
.chat-head .grow{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.chat-head .title{display:flex;align-items:center;gap:8px;min-width:0}
.chat-head .title strong{font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-head .sub{font-size:12px;color:var(--subtle);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat-head .sub .badge{white-space:nowrap;margin-right:4px}
.chat-head .actions{flex-wrap:nowrap}
.chat-banner{padding:9px 16px;font-size:13px;line-height:1.4;border-bottom:1px solid var(--border)}
.chat-banner.state-ai{background:var(--ai-soft);color:var(--ai)}
.chat-banner.state-human{background:var(--human-soft);color:var(--human)}
.chat-banner.state-waiting{background:var(--waiting-soft);color:var(--waiting)}
.chat-banner.state-paused{background:var(--pending-soft);color:var(--pending)}
.chat-banner.state-observation{background:var(--surface-3);color:var(--ink-2)}
.chat-scroll{flex:1;min-height:0;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column}
.chat-scroll .message-list{margin-top:auto}
.chat-scroll .pagination{margin:0 0 12px}
.chat-foot{background:var(--card);border-top:1px solid var(--border);padding:12px 16px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.chat-foot.is-pending{background:var(--pending-soft);border-top-color:var(--pending-line)}
.chat-foot>p{flex:1 1 220px;margin:0;font-size:13px;color:var(--muted)}
.chat-foot form{margin:0}
.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:32px;color:var(--muted)}
.chat-empty h2{color:var(--ink)}

.details-pane{display:flex;flex-direction:column;min-height:0;overflow-y:auto;background:var(--card);border-left:1px solid var(--border)}
.details-head{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:14px 16px;border-bottom:1px solid var(--divider);position:sticky;top:0;background:var(--card);z-index:2}
.details-head h2{margin:0;font-size:15px}
.details-pane .panel{border:1px solid var(--border);border-radius:var(--radius-sm);margin:12px;padding:16px;box-shadow:var(--shadow-card-inner)}
.details-pane .panel .panel{border:1px solid var(--border);border-radius:12px}
.details-pane .panel h2{font-size:14px;margin-bottom:8px}
.details-pane .actions .button{flex:1 1 auto}
.details-pane .message-body{font-size:13px}
.details-toggle,.details-close,.chat-back{display:none}
.details-scrim{display:none}

/* ---------- Telas de acesso ---------- */
.public-page{background:var(--card)}
.public-page .workspace{margin-left:0}
.auth-main{display:grid;grid-template-columns:1fr 440px;align-items:center;gap:64px;min-height:100vh;max-width:1200px;padding:56px}
.auth-intro .eyebrow{color:var(--blue);margin-bottom:24px}
.auth-intro h1{font-size:42px;letter-spacing:-1.2px;line-height:1.16;margin-bottom:22px}
.auth-intro>p{color:var(--muted);max-width:470px;font-size:16px}
.intro-points{display:flex;flex-wrap:wrap;gap:10px;margin:32px 0}
.intro-points span{background:var(--blue-soft);border:1px solid var(--info-line);padding:6px 10px;color:var(--info);border-radius:8px;font-size:12px}
.auth-card{padding:32px;background:var(--card);border:1px solid var(--border);border-radius:18px;box-shadow:var(--shadow-card)}
.auth-card h2{font-size:22px;margin:16px 0 8px}
.auth-card>p{font-size:13px}
.auth-card form{margin-top:24px}
.auth-footer{text-align:center;margin:22px 0 0!important;font-size:12px!important}
.setup-card{padding:28px}.setup-card .field{margin-bottom:16px}.setup-card form{margin-top:20px}

/* ---------- Catálogo e ferramentas (mantidos) ---------- */
.catalog-search{display:flex;align-items:end;gap:12px;margin:20px 0}
.catalog-search .field{flex:1;margin:0}
.catalog-batch{padding:16px;background:var(--surface-3);border:1px solid var(--border);border-radius:var(--radius-sm);margin-bottom:18px}
.catalog-batch .help:last-child{margin-bottom:0}
.catalog-checkbox{width:18px;height:18px;accent-color:var(--blue);cursor:pointer}
.catalog-pagination{margin-top:18px;font-size:13px}
.catalog-table{min-width:720px}
.catalog-name{min-width:240px}
nav.actions[aria-label] a[aria-current=page]{font-weight:600;color:var(--heading);text-decoration:underline;text-underline-offset:4px}
.business-reference{overflow-wrap:anywhere}

/* ---------- Responsivo ----------
   ≥1280: três colunas no atendimento.  1024–1279: detalhes viram gaveta.
   900–1023: menu lateral estreito.     <900: menu no topo; lista e conversa alternam. */
@media (max-width:1279px){
  .inbox{grid-template-columns:320px minmax(0,1fr)}
  .details-pane{position:fixed;top:0;right:0;bottom:0;width:min(400px,100%);z-index:60;box-shadow:-16px 0 40px rgba(19,41,75,.18);transform:translateX(100%);visibility:hidden;transition:transform .2s ease,visibility .2s}
  .details-pane:target,.details-pane.is-open{transform:none;visibility:visible}
  .details-pane:target~.details-scrim,.details-pane.is-open~.details-scrim{display:block;position:fixed;inset:0;background:rgba(19,41,75,.32);z-index:55}
  .details-toggle,.details-close{display:inline-flex}
}
@media (max-width:1100px){
  :root{--sidebar:216px}
  .two-columns,.form-layout{grid-template-columns:1fr}
  .form-guidance{position:static}
  .two-fields{grid-template-columns:1fr}
  .auth-main{gap:32px;padding:40px;grid-template-columns:1fr 400px}
  .auth-intro h1{font-size:36px}
}
@media (max-width:1023px){
  .inbox{grid-template-columns:280px minmax(0,1fr)}
  .chat-head .btn-label{display:none}
  .chat-head .button{width:40px;padding:0}
}
@media (max-width:899px){
  :root{--sidebar:0px}
  /* Menu vira gaveta lateral aberta pelo botão da barra superior. */
  .sidebar{width:min(300px,86vw);transform:translateX(-100%);visibility:hidden;transition:transform .2s ease,visibility .2s;box-shadow:none;z-index:70}
  body.nav-open .sidebar{transform:none;visibility:visible;box-shadow:16px 0 40px rgba(0,0,0,.3)}
  body.nav-open .nav-scrim{display:block;position:fixed;inset:0;background:var(--backdrop);z-index:65}
  body.nav-open{overflow:hidden}
  .nav-rail-toggle,.rail-only-desktop{display:none!important}
  .nav-close{display:inline-flex!important}
  .nav-open{display:inline-flex!important;align-items:center;justify-content:center;width:40px;height:40px;margin-left:-8px;border:0;border-radius:var(--radius-sm);background:transparent;color:var(--ink);cursor:pointer;flex:0 0 auto}
  html.nav-rail .brand-text,html.nav-rail .nav-label,html.nav-rail .sidebar-note p,html.nav-rail .user-id,html.nav-rail .user-menu>summary>.icon{position:static!important;width:auto;height:auto;clip:auto}
  html.nav-rail .sidebar nav a{justify-content:flex-start;padding:9px 12px}
  html.nav-rail .nav-caption{font-size:11px;border-top:0;margin:0;padding:14px 12px 6px}
  html.nav-rail .sidebar-note{display:block;border:1px solid var(--navy-line);padding:10px 12px}
  html.nav-rail .sidebar-note strong{font-size:12px;gap:8px}
  html.nav-rail .user-menu>summary{justify-content:flex-start;padding:8px}
  html.nav-rail .user-menu-panel{left:0;right:0;bottom:calc(100% + 8px);width:auto}
  html.nav-rail .nav-count{position:static}
  html.nav-rail .sidebar-head{flex-direction:row}
  html.nav-rail{--sidebar:0px}
  .workspace{margin-left:0}
  .topbar{position:sticky;top:0;height:52px;padding:0 16px;flex-wrap:nowrap;gap:8px}
  .topbar-trail{flex:1}
  .op-pill{height:28px;padding:0 10px;max-width:55%;overflow:hidden;text-overflow:ellipsis}
  main{padding:20px 16px 32px}
  .site-footer{padding:0 16px 16px;flex-direction:column}
  h1{font-size:24px}
  .page-heading{align-items:flex-start;margin-bottom:20px}
  .panel{padding:16px}
  .metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .metric{padding:12px 14px}
  .metric strong{font-size:24px}
  .metric>span{font-size:12px}
  .metric small{font-size:11px}
  .compact-facts{grid-template-columns:110px 1fr}
  .catalog-search{align-items:stretch;flex-direction:column}
  .auth-main{display:flex;flex-direction:column;justify-content:center;gap:24px;padding:32px 16px}
  .auth-intro,.auth-card{width:100%;max-width:440px}
  .auth-intro h1{font-size:30px}.auth-intro h1 br{display:none}
  .intro-points{display:none}
  .auth-card{padding:24px}
  .actions .button{flex:1 1 auto}

  /* Atendimento: uma coluna por vez, rolagem natural da página */
  .inbox,.inbox.no-details{display:block;height:auto;min-height:0}
  .inbox-list{border-right:0}
  .inbox-items{overflow:visible}
  .inbox.is-detail .inbox-list{display:none}
  .inbox.is-index .chat{display:none}
  .chat{min-height:calc(100vh - 110px)}
  .chat-head{position:sticky;top:52px;z-index:10;padding:8px 10px;gap:8px}
  .chat-head .avatar{display:none}
  .chat-back{display:inline-flex}
  .chat-scroll{overflow:visible;padding:16px 12px}
  .chat-foot{position:sticky;bottom:0}
  .message,.message.outbound{max-width:88%}
  .details-pane{width:100%}
}
@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}
.financial-preview { max-width: 42rem; padding: 1.25rem; border: 1px solid var(--border); border-radius: var(--radius-sm); background: var(--surface-2); overflow-wrap: anywhere; }
.financial-preview-amount { font-size: 2rem; font-weight: 700; }
.live-latest{align-self:center;margin:8px;flex-shrink:0}
[data-live-status]{display:block;min-height:20px}
.details-pane summary{cursor:pointer;line-height:1.5;padding:8px 0;font-weight:600}
.routing-combobox{position:relative}
.routing-options{position:absolute;z-index:25;top:42px;left:0;right:0;max-height:210px;overflow-y:auto;margin:0;padding:4px;list-style:none;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:var(--shadow-pop)}
.routing-options li{padding:9px 10px;cursor:pointer;overflow-wrap:anywhere;border-radius:4px}
.routing-options li:hover,.routing-options li[aria-selected="true"]{background:var(--surface-2);outline:1px solid var(--border)}

.audio-transcription audio{display:block;width:360px;max-width:100%;margin:8px 0}
.audio-transcription .audio-hash{overflow-wrap:anywhere;word-break:break-word}

.model-financial-evidence{white-space:pre-wrap;overflow-wrap:anywhere;max-width:100%}

.app-dialog{border:1px solid var(--border);border-radius:var(--radius);padding:24px;width:min(680px,calc(100vw - 24px));max-height:90vh;overflow:auto;color:var(--ink);background:var(--surface)}
.app-dialog::backdrop{background:var(--backdrop)}.app-dialog label{display:block;margin-top:16px}.app-dialog .panel{padding:16px;box-shadow:var(--shadow-card-inner)}.app-dialog .actions{margin-top:16px}
.facts-grid{display:grid;grid-template-columns:minmax(90px,1fr) minmax(0,1.4fr);gap:10px 12px;font-size:13px;margin:18px 0}.facts-grid dt{color:var(--muted)}.facts-grid dd{margin:0;overflow-wrap:anywhere;font-weight:500}
.receipt-preview{display:block;max-width:100%;max-height:640px;object-fit:contain;border:1px solid var(--border)}.integrity-code{overflow-wrap:anywhere;font-size:12px}.activity-title{line-height:1.6}


.app-dialog .check-field label{margin-top:0}.app-dialog .panel{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--card)}.app-dialog .panel:first-of-type{margin-top:16px}

/* Diálogos centrados na área de trabalho, com folga da navegação. */
.app-dialog,.integration-dialog{inset-inline-start:var(--sidebar);inset-inline-end:0;max-width:calc(100vw - var(--sidebar) - 48px);box-shadow:var(--shadow-dialog)}
.app-dialog .compact-filters label{margin-top:0}
.compact-filters>.two-fields>div{min-width:0}
.compact-filters>.actions{grid-column:1/-1}
@media(max-width:600px){.app-dialog,.integration-dialog{inset-inline-start:0;max-width:calc(100vw - 24px)}}
[data-save-feedback]{position:fixed;z-index:60;bottom:20px;right:20px;max-width:min(560px,calc(100vw - 40px));box-shadow:var(--shadow-pop);display:flex;gap:12px;align-items:center;flex-wrap:wrap}

/* Operação humana no mesmo contexto da conversa. */
.operator-foot{display:block}.human-composer{width:100%}.human-composer textarea{width:100%;min-height:70px;resize:vertical;max-height:220px}.human-composer .actions{justify-content:space-between;margin-top:8px}.operator-activity{margin-top:8px;font-size:12px}.operator-activity p{margin:5px 0}.inbox-more{justify-content:center;min-height:0}.inbox-more:has(button[hidden]):has([data-inbox-loading][hidden]){padding:0}.human-composer [role="status"] button{margin-left:8px}
.message-delivery-state{display:inline-flex;align-items:center;gap:4px}.message-delivery-state>span{display:inline-flex;align-items:center}.message-delivery-state .send-check,.message-delivery-state .send-warning{display:none}.operator-message[data-send-state="accepted"] .send-clock{display:none}.operator-message[data-send-state="accepted"] .send-check{display:inline-flex}.operator-message:is([data-send-state="failed"],[data-send-state="uncertain"],[data-send-state="unconfirmed"]){border-color:var(--pending-line)}.operator-message:is([data-send-state="failed"],[data-send-state="uncertain"],[data-send-state="unconfirmed"]) .send-clock{display:none}.operator-message:is([data-send-state="failed"],[data-send-state="uncertain"],[data-send-state="unconfirmed"]) .send-warning{display:inline-flex}.operator-message:is([data-send-state="failed"],[data-send-state="uncertain"],[data-send-state="unconfirmed"]) .message-delivery-state{color:var(--pending)}.operator-message-detail{max-width:440px;margin:6px 0}.operator-message [hidden]{display:none!important}
/* Ferramentas e configurações: conteúdo agrupado e ações alinhadas. */
.tool-card{display:flex;flex-direction:column;gap:16px}.tool-card h2{margin:8px 0 0}.tool-card h3{font-size:14px}.tool-card-body{flex:1}.tool-card footer{border-top:1px solid var(--border,var(--avatar-bg));padding-top:16px}.tag-list{display:flex;flex-wrap:wrap;gap:8px}.sectioned-settings{display:grid;grid-template-columns:210px minmax(0,1fr);gap:20px}.settings-nav{display:flex;flex-direction:column;gap:8px;align-self:start;position:sticky;top:80px}.settings-nav a{padding:10px;border-radius:8px}.settings-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 20px}.settings-fields .field{margin:0;min-width:0}.settings-fields .field:has(textarea),.settings-fields .field:has([role=group]),.settings-fields .field:has(ul),.settings-fields .field:has(div[id]){grid-column:1/-1}.settings-save{position:sticky;bottom:12px;padding:12px;background:var(--card);border:1px solid var(--avatar-bg);border-radius:12px;box-shadow:var(--shadow-pop)}.settings-fields input,.settings-fields select{max-width:100%}
@media(max-width:900px){.sectioned-settings{grid-template-columns:1fr}.settings-nav{position:static;flex-direction:row;flex-wrap:wrap}.settings-fields{grid-template-columns:1fr}}
.table-wrap{max-width:100%;overflow-x:auto}.table-wrap>table{min-width:600px}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px;margin:20px 0}.kpi-grid>div{background:var(--surface);padding:16px;border-radius:12px}.kpi-grid h3{font-size:13px;margin:0 0 10px}.kpi-grid strong{font-size:21px}
.settings-nav [role=tab]{border:0;background:transparent;text-align:left;padding:12px;border-radius:8px;cursor:pointer;color:var(--muted)}.settings-nav [aria-selected=true]{background:var(--blue-soft);color:var(--blue);font-weight:600}.sectioned-settings>.form-errors{grid-column:1/-1}
.sectioned-settings{margin-bottom:24px}
/* Ações com folga entre controles e blocos; seleção de ofertas sem listas extensas. */
nav.actions[aria-label]{margin-block:16px 24px}.panel form>.actions{margin-top:16px}.panel form>button{margin-top:12px}.actions{column-gap:10px;row-gap:10px}.panel summary+.actions{margin-top:16px}
.page-heading .actions form>button{margin-top:0}
.access-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-bottom:20px}.access-grid .panel{margin-bottom:0}.access-grid label{display:flex;align-items:flex-start;gap:10px;margin:12px 0;line-height:1.5}.access-grid input{flex:0 0 auto;margin-top:4px}.access-grid h2{font-size:17px}
.tool-agent+.tool-agent{border-top:1px solid var(--border);padding-top:16px;margin-top:16px}.tool-agent ul{padding-left:20px;line-height:1.7}.choice-summary{padding:12px 16px;background:var(--surface-2);border:1px solid var(--border);border-radius:10px}.choice-summary .help{margin:0 0 12px}.choice-options{list-style:none;max-height:320px;min-height:80px;overflow:auto;padding:6px;margin:16px 0;border:1px solid var(--border);border-radius:10px}.choice-options li{padding:12px;cursor:pointer;border-radius:6px;overflow-wrap:anywhere}.choice-options [aria-selected=true]{color:var(--blue);font-weight:600}.choice-options .is-active{background:var(--surface-2);outline:1px solid var(--border)}
@media(max-width:900px){.access-grid{grid-template-columns:1fr}}
/* Superfícies auxiliares compartilham o nível interno, sem competir com os diálogos. */
.kpi-grid>div,.choice-summary,.catalog-batch,.financial-preview{box-shadow:var(--shadow-card-inner)}


/* ---------- Abas de seção (shell.js · [data-page-tabs]) ----------
   Uma seção por vez em páginas longas. Sem JS, todas aparecem em sequência. */
.page-tabbar{display:flex;gap:2px;margin:0 0 20px;box-shadow:inset 0 -1px 0 var(--border);overflow-x:auto;overflow-y:hidden;scrollbar-width:thin;position:sticky;top:var(--topbar);z-index:12;background:var(--surface);padding-top:4px}
.page-tabbar [role=tab]{position:relative;display:inline-flex;align-items:center;gap:8px;flex:0 0 auto;min-height:44px;padding:0 14px;border:0;background:transparent;color:var(--muted);font-size:14px;font-weight:500;cursor:pointer;white-space:nowrap;border-radius:8px 8px 0 0}
.page-tabbar [role=tab]:hover{color:var(--ink);background:var(--surface-2)}
.page-tabbar [role=tab][aria-selected=true]{color:var(--heading);font-weight:600}
.page-tabbar [role=tab][aria-selected=true]::after{content:"";position:absolute;left:10px;right:10px;bottom:0;height:3px;border-radius:3px 3px 0 0;background:var(--primary)}
.tab-count{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--surface-2);color:var(--ink-2);font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}
[aria-selected=true]>.tab-count{background:var(--blue-soft);color:var(--info)}
.tab-error{width:8px;height:8px;border-radius:50%;background:var(--alert)}
[data-page-tabs].is-tabbed>[data-tab]>.panel:first-child,[data-page-tabs].is-tabbed>.panel[data-tab]{margin-top:0}
[data-tab]:focus{outline:none}
.tab-intro{margin:-8px 0 16px;color:var(--muted);font-size:13px;max-width:780px}

/* ---------- Formulários em grade ----------
   Campos curtos lado a lado; texto longo, listas e escolhas múltiplas ocupam a linha inteira. */
.form-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,260px),1fr));column-gap:20px;align-items:start}
.form-grid>.field{min-width:0}
.form-grid>.field--wide{grid-column:1/-1}
.form-grid>.check-field{display:grid;grid-row:span 3;grid-template-rows:subgrid;grid-template-columns:18px 1fr;gap:0 10px;align-content:start}.form-grid>.check-field>input,.form-grid>.check-field>label{grid-row:2;align-self:center;margin:0}.form-grid>.check-field>.help,.form-grid>.check-field>.field-errors{grid-row:3;grid-column:2}
/* Rótulo, campo e ajuda compartilham as linhas da fileira: campos alinham mesmo com rótulo em duas linhas. */
.form-grid>.field:not(.check-field){display:grid;grid-row:span 3;grid-template-rows:subgrid;row-gap:0;align-content:start}
.form-grid>.field:not(.check-field)>label{align-self:end}
.form-grid>.field>.field-extra:empty{display:none}
.form-grid .field textarea{min-height:96px}
.settings-fields .form-grid,.app-dialog .form-grid{grid-template-columns:1fr}
.form-actions-bar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-top:8px;padding-top:16px;border-top:1px solid var(--divider)}

/* ---------- Gráficos (charts.js) ---------- */
.chart-card{display:flex;flex-direction:column;gap:12px}
.chart-card .section-heading{margin-bottom:0}
.chart-sub{margin:0;color:var(--muted);font-size:13px}
.chart{position:relative;width:100%;min-height:220px}
.chart svg{display:block;width:100%;height:auto;overflow:visible}
.chart .grid{stroke:var(--chart-grid);stroke-width:1}
.chart .axis-label{fill:var(--chart-axis);font-size:11px;font-family:var(--font)}
.chart .value-label{fill:var(--ink-2);font-size:12px;font-weight:600;font-family:var(--font)}
.chart .bar-ai{fill:var(--chart-ai)}.chart .bar-human{fill:var(--chart-human)}.chart .bar-single{fill:var(--chart-single)}
.chart .line-single{stroke:var(--chart-single);stroke-width:2;fill:none;stroke-linejoin:round;stroke-linecap:round}
.chart .area-single{fill:var(--chart-single);opacity:.1}
.chart .dot-single{fill:var(--chart-single);stroke:var(--card);stroke-width:2}
.chart .hit{fill:transparent;cursor:crosshair}
.chart .hover-band.is-on{opacity:1}
.chart .hover-band{fill:var(--surface-2);opacity:0}
.chart-legend{display:flex;flex-wrap:wrap;gap:16px;font-size:12px;color:var(--ink-2);margin:0;padding:0;list-style:none}
.chart-legend li{display:inline-flex;align-items:center;gap:6px}
.chart-legend i{width:10px;height:10px;border-radius:3px;display:inline-block}
.chart-legend .key-ai{background:var(--chart-ai)}.chart-legend .key-human{background:var(--chart-human)}.chart-legend .key-single{background:var(--chart-single)}
.chart-tip{position:absolute;pointer-events:none;z-index:5;min-width:140px;padding:8px 10px;background:var(--card);color:var(--ink);border:1px solid var(--border);border-radius:8px;box-shadow:var(--shadow-pop);font-size:12px;line-height:1.5;transform:translate(-50%,calc(-100% - 10px))}
.chart-tip strong{display:block;margin-bottom:2px}
.chart-tip span{display:flex;align-items:center;gap:6px;justify-content:space-between}
.chart-tip i{width:8px;height:8px;border-radius:2px;display:inline-block}
.chart-empty{display:flex;align-items:center;justify-content:center;min-height:180px;color:var(--muted);font-size:13px;text-align:center;border:1px dashed var(--border);border-radius:var(--radius-sm);padding:16px}
.chart-table summary{font-size:12px}
.chart-table table{font-size:12px}
.hbars{display:flex;flex-direction:column;gap:10px;margin:0;padding:0;list-style:none}
.hbars li{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 12px;align-items:center;font-size:13px}
.hbars .track{grid-column:1/-1;height:10px;border-radius:5px;background:var(--surface-2);overflow:hidden}
.hbars .fill{display:block;height:100%;border-radius:0 5px 5px 0;background:var(--chart-single);min-width:4px}
.hbars strong{font-variant-numeric:tabular-nums}
.kpi{display:flex;flex-direction:column;gap:2px}
.kpi .kpi-value{font-size:30px;font-weight:700;line-height:1.15;color:var(--heading);font-variant-numeric:tabular-nums}
.kpi .kpi-hero{font-size:44px}
.kpi small{color:var(--muted);font-size:12px}
.period-filter{display:flex;gap:4px;padding:4px;background:var(--surface-2);border-radius:var(--radius-sm);width:fit-content}
.period-filter a{padding:6px 12px;border-radius:8px;font-size:13px;font-weight:500;color:var(--muted)}
.period-filter a:hover{color:var(--ink);text-decoration:none;background:var(--card)}
.period-filter a[aria-current=page]{background:var(--card);color:var(--heading);font-weight:600;box-shadow:0 1px 2px rgba(19,41,75,.12)}
.dash-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:20px}
.dash-grid>*{grid-column:span 12;margin-bottom:0}
@media (min-width:1100px){.span-8{grid-column:span 8!important}.span-6{grid-column:span 6!important}.span-4{grid-column:span 4!important}}
@media (min-width:700px) and (max-width:1099px){.span-6,.span-4{grid-column:span 6!important}}
@media (max-width:899px){.page-tabbar{top:52px;margin-inline:-16px;padding-inline:8px}.kpi .kpi-hero{font-size:36px}}
@media (max-width:480px){.op-pill-label{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}.op-pill{padding:0 9px}}

/* Seções de formulário (form.layout): abas dentro do formulário, não fixas no topo. */
.form-sections>.page-tabbar{position:static;background:transparent;margin-bottom:16px}
.form-sections.is-tabbed .form-section-title{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.form-section-title{font-size:13px;letter-spacing:.06em;text-transform:uppercase;color:var(--subtle);margin:16px 0 10px;padding-top:12px;border-top:1px solid var(--divider)}
.form-section:first-child .form-section-title{border-top:0;padding-top:0;margin-top:0}

/* Perfis de acesso em degraus (usuários). */
.role-ladder{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.role-ladder li{display:grid;grid-template-columns:150px minmax(0,1fr);gap:4px 16px;padding:12px 14px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-3)}
.role-ladder li span{color:var(--muted);font-size:13px}
@media(max-width:600px){.role-ladder li{grid-template-columns:1fr}}

/* Cabeçalho da conversa se adapta à largura real da coluna, não da janela. */
.chat{container-type:inline-size;container-name:chat}
@container chat (max-width:620px){.chat-head .btn-label{display:none}.chat-head .actions .button{width:40px;padding:0}}
/* Do gráfico às conversas (indicadores clicáveis) */
.hbars li:has(>.hbar-link){display:block}
.hbar-link{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 12px;align-items:center;color:inherit;border-radius:6px;padding:4px 6px;margin:-4px -6px}
.hbar-link:hover,.hbar-link:focus-visible{background:var(--surface-2);text-decoration:none}
.chart.is-drill .hit{cursor:pointer}
.chart-tip .tip-hint{display:block;margin-top:4px;color:var(--muted);font-size:11px}
.filter-chips{display:flex;flex-wrap:wrap;gap:6px;margin:0;padding:0;list-style:none}
.filter-chips li{padding:4px 10px;border-radius:999px;background:var(--surface-2);font-size:12px;color:var(--ink)}
.filter-chips li span{color:var(--muted)}
/* Relatório para a diretoria */
.report-toolbar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}
.report-toolbar .back-link{margin:0}
.report{display:flex;flex-direction:column;gap:20px;max-width:1100px}
.report-head h1{margin:4px 0}
.report-section{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:20px}
.report-section h2{margin-top:0}
.report-columns{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,320px),1fr));gap:20px}
.report-table td:not(:first-child),.report-table th:not(:first-child){text-align:right;font-variant-numeric:tabular-nums}
@media print{
  @page{size:A4;margin:14mm}
  :root{color-scheme:light}
  .sidebar,.topbar,.site-footer,.nav-scrim,.skip-link,.no-print,.notifications{display:none!important}
  body,.workspace,main{background:#fff!important;margin:0!important;padding:0!important}
  .workspace{margin-left:0!important}
  .report{max-width:none}
  .report-section,.metric{break-inside:avoid;box-shadow:none!important}
  .chart-tip,.hover-band{display:none!important}
  a{color:inherit;text-decoration:none}
}
.access-toolbar{display:flex;justify-content:flex-end;margin:4px 0 12px}
.access-grid .section-heading{margin-bottom:8px}
.access-grid .section-heading h2{margin:0}
.test-tools{margin:0 0 20px;padding:16px;border:1px dashed var(--border);border-radius:var(--radius-sm)}
.test-tools h3{margin:0 0 4px;font-size:15px}
.catalog-table td.num{text-align:right;white-space:nowrap;font-variant-numeric:tabular-nums}
.inline-form{margin-top:12px}
.row-actions{display:flex;flex-wrap:nowrap;align-items:center;gap:4px}
.row-actions .icon-button{width:34px;min-height:34px;height:34px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-sm)}
.row-actions form{margin:0}
.link-button{background:none;border:0;padding:0;font:inherit;color:var(--link,var(--blue));cursor:pointer}
.link-button:hover{text-decoration:underline}
#id_backup-backup_weekdays{display:flex;flex-wrap:wrap;gap:6px 20px}
#id_backup-backup_weekdays label{display:inline-flex;align-items:center;gap:6px;font-weight:500}
.users-table td{vertical-align:middle}
.row-actions .icon-button.button-sm{padding:0}
.row-actions form{display:flex}
.panel .row-actions form>button{margin:0}